FAQ
Product Questions
Do I need to remove the original seat cover?
Our custom-made seat covers are designed to be installed over the original seat cover. Please do not remove the original cover, as our covers are not OEM (original equipment manufacturer) seat covers.
Do I need to cut holes for headrests or seatbelt openings?
No, all necessary openings – such as for headrests, seat recline levers, folding tables, and seatbelt locks – are already precisely incorporated into our custom seat covers. No additional cutting is required.
How are the fabrics constructed?
The fabric or faux leather is laminated with a 2-3 mm layer of foam and lined with mesh fabric to protect the original seat.
Are the seat covers compatible with airbags?
Yes, our seat covers are airbag-compatible and feature a tear seam. For vehicles with cassette airbags, a corresponding opening is integrated into the cover.
Do the seat covers affect seat heating?
Our seat covers can be used with vehicles that have seat heating without any issues. The heating function is not impaired, but this applies only to original seat heating systems.
How is the design layout of the seat covers?
The design layout follows the original template of the vehicle seat. Please note that some seats may have different design layouts, but this does not affect the fit.
Application Questions
Can I wash the seat covers?
Yes, all of our seat covers are machine washable at 30°C with mild detergent. Please do not spin-dry, iron, or tumble dry them.
Can I install the seat covers myself?
You can install the seat covers yourself. We provide detailed instructions and installation videos for many vehicle types. For any questions, feel free to contact us by email or phone.
Order Questions
What if I can’t find my motorhome seats listed?
You can send us a photo of your seats, and we will promptly check the details for you.
Can I order seat covers entirely in faux leather or Alcantara?
Yes, this is possible. For the best fit, we make the seat and backrest surfaces from automotive-grade faux leather or Alcantara. The back of the seats, as well as headrest and armrest covers, are made from high-quality, solid-colored fabric.
Can I get fabric samples?
Of course! We’ll gladly send you up to 6 free fabric samples by post. Simply let us know your preferred designs and your address.
Can I customize the design of the seat covers?
Since each seat cover is custom-made for the vehicle, you can choose the color combination. However, for the best fit, seat and backrest surfaces are made from automotive faux leather or Alcantara, while the backs of the seats, headrests, and armrests are made from fabric.
Contact Questions
Can I contact you by phone?
Yes, we are available by phone from Monday to Thursday, 8:00 AM to 12:00 PM and 1:00 PM to 2:00 PM, and Friday from 8:00 AM to 12:00 PM at +49 961 7622 9622.
Purchase Questions
How long is the delivery time for custom seat covers?
The delivery time is approximately 15 business days (2–3 weeks) after payment and confirmation of all seat details, as the covers are custom cut and sewn.
Can I return custom-made seat covers?
Since our covers are custom-made to order, they are considered special orders and are not eligible for returns.
Which shipping service is used for my order?
We ship your order with DHL.
Our team is always happy to assist and answer any additional questions you may have that weren’t covered here. You can reach us easily by email at info@ukatex-shop.de.
